Wes Kowalczyk

Wes ran the service desk at a four-bay independent shop for nine years before he ever thought of himself as a systems person. He learned the business from the counter: the customer standing there while the phone rings, the estimate that sits unapproved until Thursday, the regular who quietly starts going somewhere else. He builds the call-capture and approval workflows in the Car Mechanic Snapshot, and he writes about the moments where a repair order stalls and nobody notices.

Wes Kowalczyk is an editorial persona for this site, not an ASE-certified technician or a licensed shop operator. Everything filed under this byline is about running the business side of a repair shop, never about how to perform a repair.